Our terms and conditions are simple.
We do use numerous plug-ins to run our website, and some of those plug-ins track shopping habits, website browsing habits, and analytics of users. They do not track your personal information. Tracking programs built into plug-ins developed by an outside party are out of our control, but again, they do not collect any of your personal information. We have not been notified by any customer that relates to a breach in privacy or spams emails based on using our website.
If you choose to purchase on our website, you agree that you understand all sales are final, and that it could take between 1-7 days for your order to leave our facility. (The average is 1-2 days, but circumstances at any given time may create a longer than expected shipping time.) Once the order leaves our facility, you automatically receive tracking at the email address you used when registering your sale with our site. (If you do not see that email , please check your junk mail also. It’s automatic once we create a shipping label, so you will receive it.) You will also receive an email indicating that your order has been completed and is ready to ship. Those happen at the same time in our automated system, so if you get an email stating either, assume your order is on it’s way.
Registering an account on our website is optional. You may check out as a guest, however, registering an account on our site will guarantee a faster checkout process on return visits. It will also allow you to view any previous orders you have had. If you are a frequent purchaser on our site, it is beneficial to register an account. If you do so, and elect to save your payment information, that information is secure, and encrypted to us. Only you can view your financial information.
If you receive a damaged product, you agree to follow our guidelines for dealing with that shipment as detailed on our Shipping & Returns Page here: https://www.blackberryhousepaint.com/shipping-returns/
When using our product/s, you agree to follow the directions specified on the packaging. More detailed instructions can be found on our website in the online shop under the specific product.
If you encounter any issues with our product/s, you agree to reach out to our company first and allow is the opportunity to help resolve the issue.