RETURNS: Due to the nature of our products, we do not accept returns. If for any reason you are unhappy with your purchase, please contact us to let us know and we will work with you to be sure we reach an amicable solution for you.
SHIPPING: We ship Tuesday, Wednesday, and Thursday between the hours of 11am – 4pm, and Fridays from 11am – 2pm, via USPS. If you place an order after 12pm on Friday or on the weekend, it will ship on Tuesday or Wednesday of the following week. You will receive tracking information once your shipment has been processed. That tracking info will go to the email address you have listed on your order. If you do not see it in your inbox, please check your junk mail.
All shipping is done via standard mail delivery times. If you are in need of your product sooner, and are willing to pay extra postage to receive it, please send us an email after placing your order and we will contact you to discuss your delivery needs. You can contact us at firstname.lastname@example.org. Once your package has left our facility, we are at the mercy of the USPS and cannot control delivery times.
*Please be aware that shippers have been running behind on their shipping times due to lack of staff and a huge increase in online buying that results in additional deliveries.
SHIPPING: All non-local wholesale orders are shipped on Thursday and Friday via USPS. You will receive an email with tracking information once it has left our facility.
ALL CUSTOMERS: (Retail and Wholesale)
DAMAGES: We take great care to package items in a safe manner for shipping. However, we have no control over what happens to a package after it leaves our facility. If you happen to receive a damaged product, here is what we need from you:
A picture of the damaged box, a picture of the shipping label, and a picture of the damaged product itself.
When we receive those, we will ship out a replacement to you asap. We do not want you to be without your products, so we try our best to ship those the same day we receive your information.