RETURNS: Due to the nature of our products, we do not accept returns. If for any reason you are unhappy with your purchase, please contact us to let us know and we will work with you to be sure we reach an amicable solution for you.

 

 

RETAIL CUSTOMERS:

SHIPPING: We ship Tuesday – Friday each week via USPS. If you place an order on the weekend, it will ship on Tuesday of the following week.

All shipping is done via standard mail delivery times. If you are in need of your product sooner, and are willing to pay extra postage to receive it, please send us an email after placing your order and we will contact you to discuss your delivery needs. You can contact us at info@blackberryhouse.net.

 

 

WHOLESALE CUSTOMERS:

SHIPPING: All non local wholesale orders are shipped on Thursday and Friday via Fed Ex Ground. You will receive an email with tracking information once it has left our facility. Your shipping is billed at the time your order is shipped.

 

 

 

ALL CUSTOMERS: (Retail and Wholesale)

DAMAGES: We take great care to package items in a safe manner for shipping. However, we have no control over what happens to a package after it leaves our facility. If you happen to receive a damaged product, here is what we need from you:

A picture of the damaged box, a picture of the shipping label, and a picture of the damaged product itself.

When we receive those, we will ship out a replacement to you asap. We do not want you to be without your products, so we try our best to ship those the same day we receive your information.